SAP Knowledge Base Article - Public

2583122 - Need to relase multiple parts of a product to ERP from Tickets created out of Sales Quote.

Symptom

Need to relase multiple parts of a product to ERP from Tickets created out of Sales Quote.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service Workcenter.
  2. Go to Tickets View.
  3. Go to Ticket ABC (where ABC is a Ticket ID created from a Sales Quote).
  4. Go to Order Parts Facet.
  5. You can see all the Parts of the Sales Quote are listed here.
  6. Now, please try to select multiple parts of a product.
  7. You can see that you can select not more than one part of the product.

Cause

This is expected behavior of the system. Services --> Tickets --> Parts is not multi-select enabled but the Items table is multi-select enabled.

Resolution

This is expected behavior of the system.

Keywords

Parts in Ticket, Release to ERP from Ticket, Product in Ticket , KBA , LOD-CRM-SRP , Service Request Processing , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions