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SAP Knowledge Base Article - PreviewSymptom
When you create ticket from unassociated e-mail the agent is not getting determined automatically, however, when you create a new manual ticket it is.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
E-mail; Un-associated; Ticket; Agent; Automatically; Determine; email ; mail ; unassociated ; associated ; current user ; logged in user ; ticket party , KBA , LOD-CRM-SRP , Service Request Processing , How To
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