SAP Knowledge Base Article - Public

2583400 - E-mail Activity Created via Workflow Rule With Wrong Sender

Symptom

An E-mail Activity was created via workflow rule and you noticed that the "From" field has an address different than the one maintained as "Sender" in the workflow rule.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the E-mails view.
  3. Open an e-mail created via workflow rule.
  4. You noticed that the "From" field has an address different than the one maintained as "Sender" in the workflow rule.

Resolution

This is a current behaviour of SAP Cloud for Customer.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

Keywords

Workflow Rule, E-mail, Activity, Sender, From , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711