2583400 - E-mail Activity Created via Workflow Rule With Wrong Sender

An E-mail Activity was created via workflow rule and you noticed that the "From" field has an address different than the one maintained as "Sender" in the workflow rule.

SAP Cloud for Customer

1. Go to the Activities work center.
2. Go to the E-mails view.
3. Open an e-mail created via workflow rule.
4. You noticed that the "From" field has an address different than the one maintained as "Sender" in the workflow rule.

This is current behaviour of SAP Cloud for Customer.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html. You can contact Cloud Service Center as follows:

1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Influence Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Workflow Rule, E-mail, Activity, Sender, From , KBA , LOD-CRM-WKF , Workflow , LOD-CRM-ACT , Activities , How To

SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711