2583505 - Import Data tool gives error similar to "The ID does not exist"

When importing data to Learning, the system returns a validation error similar to "The *** ID does not exist", where *** can be User, Role, etc.

SAP SuccessFactors Learning

1. Navigate to Learning Administration >
2. System Administration >
3. Import Data >
4. Select import and enter the options for the import in question >
5. Click Submit >
6. Import Job fails >
7. Go back to Import Data menu and download the Error Log available >
8. When opening it, navigate to the last column "Comment" >
9. See the error.

The Learning entities IDs entered in the files are case sensitive.

Please correct the ID in question, making sure to exactly match the same value currently the system (note that it is case sensitive, for example "DEFAULT USER" should be used instead of "Default User").

When entering the User ID, make sure to enter the zeros on the left and to keep it in the excel file. Sometimes the excel itself removes the zeros in the left. For example, the user ID is '00012345' in the system. This should match exactly in the file being imported.

Importing Data

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