SAP Knowledge Base Article - Public

2583807 - Header Data is Available in Payload but not Visible in Sales Quote

Symptom

You have created Quote in ECC system with some Header text, value is available in IDOC generated from ECC system as well in payload of received message in C4C system, but details are not available in C4C Quote.

Environment

Cloud for Customer 1711 , ECC.

Reproducing the Issue

  1. Create Quote in ECC system & maintain some Header text.
  2. Open the corresponding IDoc & check the header text.
  3. Go to the Web Service Message Monitoring of C4C system. 
  4. Go to the Web Service Message Monitoring. 
  5. Find the relevant message.
  6. Select the Message & view the payload.
  7. Under the TextCollection, ContentText have the header data.

Example Payload Section:

        <TextCollection textListCompleteTransmissionIndicator="true">
          <Text>
            <TypeCode>10024</TypeCode>
            <ContentText languageCode="EN">Header Text ABC</ContentText>
          </Text>
        </TextCollection>

  8. But Header text details are not available in C4C quote.

 

Cause

Test is not visible because Code list mappings for all Text type codes is not maintained with local context 10296.

Resolution

  1. Go to the Business Configuration work center.
  2. Open the activity Code List Mapping for Integration with External Applications and Solutions.
  3. Maintain code list mappings for TextCollectionTextTypeCode for local context 10296.

See Also

Pase refer the Blog for more information

https://blogs.sap.com/2017/06/12/text-collection-integration-in-cloud-for-customer/

Keywords

Quote Header data, TextCollection,TextCollectionTextTypeCode , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions