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2583902 - "The Web Assistant is not available. BILaunchpad may not have access to the internet or the proxy is not configured." in Fiori BI Launchpad

Symptom

  •  Error "The Web Assistant is not available. BILaunchpad may not have access to the internet or the proxy is not configured."
    2583902.png
  • In Browser F12 debugger traces, library.js fails with HTTP 500 error.
  • Sometimes the Webassistant help button could also be disabled 
  • Found the below errors in tomcat stderr logs:

    javax.net.ssl|ALL|53|http-nio-8080-exec-6|xxxx|SSLSessionImpl.java:839|Invalidated session:  Session(XX|SSL_NULL_WITH_NULL_NULL)
    javax.net.ssl|ALL|53|http-nio-8080-exec-6|xxxx|SSLSessionImpl.java:839|Invalidated session:  Session(XX|TLS_AES_128_GCM_SHA256)
    javax.net.ssl|FINE|53|http-nio-8080-exec-6|xxxx|SSLSocketOutputRecord.java:73|WRITE: TLS13 alert(handshake_failure), length = 2
    javax.net.ssl|FINE|53|http-nio-8080-exec-6|xxxx|SSLCipher.java:2013|Plaintext before ENCRYPTION


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 SP05+
  • Any supported web application server (Eg. Tomcat)
  • Windows
  • Linux / Unix

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

The Web Assistant is not available. BILaunchpad may not have access to the internet or the proxy is not configured. , KBA , ============ , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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