SAP Knowledge Base Article - Public

2584368 - The update in a program is not seen by the user who completed it

Symptom

A program was updated and at the save act, the changes were propagated to all assigned users, however the user who had already completed the program does not see the updates.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, click:

  1. Learning Activities > Programs > Search and access the desired program >
  2. Make any update and save it >
  3. Propagate the changes to all assigned users >
  4. The user who already completed the program does not see the updates.

Cause

The updated program will be seen by the users who did not complete it yet. It will be seen by the users who still have it in their learning plan.

If the user has already completed the program, it will not be possible to see the updates made on it, when accessing its history.

Resolution

Alternatively, to have a different system behavior, it would be possible to have an enhancement request created for it, where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

Keywords

program, update, completed, history, learning, plan, complete, change, see , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions