SAP Knowledge Base Article - Preview

2584398 - How to create the perfect SAP Contact Center Support Incident


  • You want to submit an case regarding SAP Contact Center
  • know under what component the case should be logged against and which information is required by Product Support to troubleshoot



SAP Contact Center 7.0


SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0 ; SAP Hybris Service Engagement Center 1.0


SAP Contact Center, cases, Perfect, Logging, CRM-CCI, Telephony, troubleshooting , KBA , CRM-CCI , Contact Center Infrastructure , CEC-EC , Engagement Center , Problem

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