SAP Knowledge Base Article - Preview

2584498 - Allow SAP Support Access - Cloud Integration for Data Services

Symptom

  • Support user access is not enabled by the customer. Contact the customer Security Administrator to enable the access.
  • In order to research CI-DS related issues and with customers' approval (in the form of activating this CI-DS setting), an SAP Support engineer can generate a temporary user to logon customer system.
  • With this setting enabled, there is no need to create personal accounts for an SAP Support engineer. 
  • It is helpful to enable the setting permanently, to allow for a more seamless experience with SAP Support.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Cloud Integration for data services (CI-DS)
  • SAP Integrated Business Planning

Product

SAP Cloud Integration for data services all versions ; SAP Integrated Business Planning all versions

Keywords

lod-hci-ds, CPI, HCI, allow sap support access, ibp, cpi-ds , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , SCM-IBP-INT-TS-DS , CPI-DS Integration , How To

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