SAP Knowledge Base Article - Preview

2584498 - Allow SAP Support Access - Cloud Integration for Data Services

Symptom

  • Support user access is not enabled by the customer. Contact the customer Security Administrator to enable the access.
  • In order to research CI-DS related issues, with customers' approval SAP Support engineer can use SAP internally generated users to logon customer system. There is no need to add SAP Support engineers' email account to customers' tenant anymore. Default setting is "allowed".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Sales and Operations Planning (SCM-SOP)
  • SAP Integrated Business Planning (SCM-IBP)
  • SAP Cloud Integration for Data Services (CI-DS)

Product

SAP Cloud Integration for data services all versions ; SAP Integrated Business Planning for Supply Chain all versions

Keywords

lod-hci-ds, CPI, HCI, allow sap support access, ibp , KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , SCM-IBP-INT-TS-DS , CPI-DS Integration , How To

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