SAP Knowledge Base Article - Public

2584828 - Password Protected Microsoft Office Files Cannot Be Uploaded


You are trying to upload password-protected MS Office file as an attachment but the error message shows: 'Password-protected office file' and uploading the file is not possible.


SAP Cloud for Customer

Reproducing the Issue

  1. Save or create password protected file.
  2. Try to upload it into C4C system as an attachment.

Result: An error message is raised: 'Password-protected office file'.


The error message is shown because the virus scan is not able to scan the file content when it is password protected and, therefore, will not allow for the file to be uploaded.

Password-protected office file is not supported as per current design.


This is expected system behavior, given our security policy.

In order to adjust this behavior, you may raise an case, so our Operations team proceeds to disable the Virus Scan for password-protected files.

In your raised case, you must acknowledged that you are aware of the following: changing the virus scanner settings upon your request will allow files to be uploaded into C4C. To keep the security level, files should be scanned before encryption and the parties downloading files should have on-access virus protection active.

As an alternative, you may remove the password protection from the file.


Password protected, Password protected File, Upload, Attachment, Virus Scan , KBA , LOD-CRM-BF-ATT , Attachments , How To


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