2584888 - Natural Language or Speech Recognition in SAP Contact Center

Symptom

Business has requested the possibility of implementing a menu based Contact Center IVR with Natural Language IVR or Speech Recognition

Environment

SAP Contact Center 7.0

Depending on your current FP version, make sure that HF level is equal or greater than:

FP12 HF - 7.0.12.33

FP13 HF - 7.0.13.14

FP14 HF - 7.0.14.10

FP15 HF - 7.0.15.2

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Natural, Languages, IVR, Speech recognition, Artificial Intelligence, Naturallanguage, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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