Symptom
Business has requested the possibility of implementing a menu based Contact Center IVR with Natural Language IVR or Speech Recognition
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Environment
SAP Contact Center 7.0
Depending on your current FP version, make sure that HF level is equal or greater than:
FP12 HF - 7.0.12.33
FP13 HF - 7.0.13.14
FP14 HF - 7.0.14.10
FP15 HF - 7.0.15.2
Product
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Natural, Languages, IVR, Speech recognition, Artificial Intelligence, Naturallanguage, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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