SAP Knowledge Base Article - Preview

2584888 - Natural Language or Speech Recognition in SAP Contact Center


Business has requested the possibility of implementing a menu based Contact Center IVR with Natural Language IVR or Speech Recognition



SAP Contact Center 7.0

Depending on your current FP version, make sure that HF level is equal or greater than:

FP12   HF -

FP13  HF -

FP14   HF -

FP15   HF -


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Natural, Languages, IVR, Speech recognition, Artificial Intelligence, Naturallanguage, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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