Symptom
You have assigned scores to the answers in survey but when the survey is submitted, the scores are not captured.
Environment
SAP Cloud For Customer
Reproducing the Issue
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Go to the Surveys work center.
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Go to the Surveys view.
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Open the survey ABC(where ABC is the survey ID).
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Go to the Design facet.
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Open the question XYZ(where XYZ is the multiple choice quesion).
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Here, you scores have been assigned in the Answer Options table.
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Now, navigate to the Results tab.
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The Total Score field is for the filled up surveys is blank.
Cause
Though you have maintained Score at Answer Option level, it should also be maintained at the question level.
Resolution
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Go to the Surveys work center.
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Go to the Surveys view.
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Open the survey ABC(where ABC is the survey ID).
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Go to the Design facet.
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Open the question XYZ(where XYZ is the multiple choice quesion).
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Enter score at question level as well.
Keywords
Question, Answer, Weighted score total , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions