2585164 - DRM & DRTM Purge Tools | Which users should receive the purge related notifications?

• How does the purge approval flow goes?
• How the purge related notifications works?
• Which users will receive the purge related notifications?
• Soft Purge and Permanent Purge notifications;

SAP SuccessFactors HCM Suite

Pre-requisition: user must has one of the DRM/DRTM related permission(s):

• Create Legacy Data Purge Request;
• Manage and Approve Legacy Data Purge Request;
• Create DRTM Data Purge Request;
• Manage and Approve DRTM Data Purge Request.

For DRTM/DRM purge:

The purge creator and purge approver (who must have at least on of above permissions) will receive purge completion email:

Submitting a DRTM Purge Request for Approval | SAP Help Portal

• For one-time purge requests, the purge creator and specified approvers receive an email notification when the preview report is ready and the purge request is pending final approval.

• For scheduled purge requests, the purge creator, the person that schedule the purge and specified approvers receive an email notification when the purge request is pending initial approval.
  (Note: From 2H 2025 release, for scheduled purge requests, the user who created the draft, the user who scheduled it, and the approvers all receive email notifications. For more detail, please refer to the WNV link: Enhancements to Data Retention Management)

For System Identifier purge (Permanent Purge):

Not only purge creator and purge approver, any user with one of the create or manage permissions in the permission category Manage Data Purge will receive email notifications of the purge results.

Permanently Deleting Purged Users and User IDs | SAP Help Portal

• KBA 2392076 - User Permanent Purge feature
• KBA 2545988 - Purging users in SuccessFactors

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