Symptom
When trying to preview a ticket, you receive error message "Document Cannot be Generated; ADS Rendering of SAP Template Failed."
Environment
SAP Cloud for Customer
Reproducing the Issue
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Go to the Service work center.
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Go to the Tickets view.
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Search any Ticket and open it.
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Click Actions, then Generate Summary.
Result: You encounter the error message "Document cannot be generated; ADS rendering of SAP template failed."
Cause
One or more text fields in the ticket contain rich text tags or other scripts that are not supported, thus causing the output rendering to fail.
Resolution
Change the relevant field(s) in the form template to be Plain Text fields instead of Rich Text.
Keywords
Ticket, Service Request, Preview, Rich Text, ADS Rendering, failed , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To