SAP Knowledge Base Article - Public

2585170 - You Cannot Generate a Ticket Summary: 'Document Cannot be Generated; ADS Rendering of SAP Template Failed'


When trying to preview a ticket, you receive error message "Document Cannot be Generated; ADS Rendering of SAP Template Failed."


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Search any Ticket and open it.
  4. Click Actions, then Generate Summary.

Result: You encounter the error message "Document cannot be generated; ADS rendering of SAP template failed."


One or more text fields in the ticket contain rich text tags or other scripts that are not supported, thus causing the output rendering to fail.


Change the relevant field(s) in the form template to be Plain Text fields instead of Rich Text.


Ticket, Service Request, Preview, Rich Text, ADS Rendering, failed , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions