Symptom
Hiring Manager name does not populate in the field in Onboarding, instead it shows the user ID. See sample screenshot for visual help.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Note
Hiring Manager is passed from SAP SuccessFactors Recruiting or External ATS system
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM > Onboarding 1.0
- Take and open activity of candidate
- In the panel where Hiring Manager shows the user ID instead of complete name
Cause
The field type use for Hiring Manager key is text box.
Resolution
Instruction
- Navigate to SAP SuccessFactors HCM > Onboarding 1.0 > Settings > Panels
- Find the target processes and choose the step where the panel is located
- Instead of using text box as field type, use 'User List'
- In the key properties, add HiringManager and to show the name in the panel, add display key property e.g. HiringManagerFullName
- Ensure to select Named User Type as Hiring Manager and what group of users will populate in the dropdown.
- Result of the change below
Keywords
Onboarding 1.0, OBD, ONB, Key, Name, Hiring Manager, User ID, Login ID, Panels, Panel, Notification,HiringManagerFullName , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , How To