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2585418 - JSAgent logs error: jsj__RunSQLJob: jsd_MakeConnection() failed for user sapsa to server - SAP ASE for BS

Symptom

  • After sapsa password was changed successfully, JSAGENT logs show these errors:

    worker  ct_connect() failed.
    worker  jsj__RunSQLJob: jsd_MakeConnection() failed for user sapsa to server <SID>
    worker  jsj__RunSQLJob() failed for xid xxxxxx
    worker  Client message: ct_connect(): protocol specific layer: external error: The attempt to connect to the server failed.

  • Also in dabcockpit log of the collectors we can see error:
    Untitled.png


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Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite
  • SAP Adaptive Server Enterprise (ASE) 15.7 for Business Suite
  • SAP NetWeaver (NW) - All versions

Product

SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

 sapsa, SYB_JSTASK, password, external login, JSAGENT, 4002, Login failed , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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