SAP Knowledge Base Article - Preview

2585475 - Buttons greyed out in App 'Manage customer returns'

Symptom

  • Some functions are not working in the 'Manage customer returns' Fiori App.
  • Edit Customer Return Order option greyed out.
  • Determine Refund button greyed out.


Read more...

Environment

  •  Sales and Distrubution (SD)
  •  SAP enhancement package for SAP ERP, version for SAP HANA All versions 
  •  SAP Fiori 1.0
  •  SAP S/4HANA 1610 
  •  SAP S/4HANA 1709 
  •  SAP S/4HANA 1809
  •  SAP S/4HANA, on-premise edition 1511 
  •  SAP S/4HANA Cloud Public Edition
  •  SAP S/4HANA Cloud Public Edition 1708 
  •  SAP S/4HANA Cloud Public Edition 1711 
  •  SAP S/4HANA Cloud Public Edition 1605 
  •  SAP S/4HANA Cloud Public Edition 1608 
  •  SAP S/4HANA Cloud Public Edition 1611 
  •  SAP S/4HANA Cloud Public Edition 1702 
  •  SAP S/4HANA Cloud Public Edition 1705

Product

SAP Fiori 1.0 ; SAP S/4HANA 1610 ; SAP S/4HANA 1709 ; SAP S/4HANA 1809 ; SAP S/4HANA Cloud 1605 ; SAP S/4HANA Cloud 1608 ; SAP S/4HANA Cloud 1611 ; SAP S/4HANA Cloud 1702 ; SAP S/4HANA Cloud 1705 ; SAP S/4HANA Cloud 1708 ; SAP S/4HANA Cloud 1711 ; SAP S/4HANA, cloud edition 1503 ; SAP S/4HANA, cloud edition 1506 ; SAP S/4HANA, cloud edition 1511 ; SAP S/4HANA, cloud edition 1603 ; SAP S/4HANA, on-premise edition 1511

Keywords

SD_F1708_CRT_WL_SRV, SD_F2651_CRT_CREATE_SRV, SD_F2652_CRT_REFUND_SRV, SAP_SD_BC_RETURNS_PROC, CustomerReturn, edit, SD_CRT_EDITS1 , KBA , SD-FIO-SLS , Sales Apps , SD-SLS , Sales , SD-FIO-SLS-2CL , Sales Apps (Public Cloud) , SD-SLS-RE , Returns , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.