2585512 - LMS: Browser does not play MP4 Content file - "Windows Media Player cannot play the file"

When launching a video Content Object on the browser, it throws the error below

"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

SAP Successfactors Learning Management System (LMS)

1. Login to LMS
2. Launch a video content
3. Get the error above

This is not an LMS issue. It's a browser issue (ie. it does not have the correct add-ons to play the video)

The error you are receiving is being thrown by a 3rd party software, not the LMS.

Please note that the LMS is not responsible for playing online content, instead, it is the web browser's responsibility to render and play online content.

We found several posts online regarding the error you are receiving. You may read through the sample forum post for your reference (ex. https://answers.microsoft.com/en-us/windows/forum/windows_vista-pictures/windows-media-player-cannot-play-the-file-the/0ffbfe43-5a2e-4e35-ae1a-b2dffdd9544d?auth=1 )

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