SAP Knowledge Base Article - Preview

2585512 - LMS: Browser does not play MP4 Content file - "Windows Media Player cannot play the file"

Symptom

When launching a video Content Object on the browser, it throws the error below

"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."


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Environment

SAP Successfactors Learning Management System (LMS)

Product

SAP SuccessFactors Learning all versions

Keywords

LMS, Video, Browser, Content, Windows Media Player, cannot play the file might not support the file type or might not support the codec that was used to compress the file, not launch , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , Learning Management System , Problem

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