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SAP Knowledge Base Article - PreviewSymptom
You want to create a new contact from an incoming call of an unknown number but the fields Phone, Mobile and E-Mail are read-only and can't be edited.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
CTI incoming call unknown number new contact account assign read only read-only phone mobile E-Mail greyed out grayed out , KBA , LOD-CRM-LA , Live Activity , How To
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