2585650 - Broadcast E-mails are Not Received by the Recipients

All Broadcasts in the system show as successful but are not received by the recipients mentioned in the Broadcast.

• SAP Cloud for Customer
• SAP Business ByDesign

1. Go to the Business Analytics work center.
2. Go to the Design Broadcasts.
3. Open the logs for Broadcasts.

The logs for Broadcasts that shows that it is successfully sent to recipients. But e-mails are not received by the recipients mentioned in the Broadcast.

This is a test system and the E-mail and Fax Settings in the Business Configuration are set to send emails only to one e-mail address. Hence all the e-mails will be sent to the e-mail address mentioned in the Email and Fax Settings.

Select Send all e-mails to business partners in E-mail and Fax Settings.

1. Go to the Business Configuration work center and access the view Implementation Projects.
2. Select your new change project and click on Open Activity List.
3. In the Fine-Tuning phase, search for the activity E-mail and Fax Settings.
4. Select Send all e-mails to business partners

 If broadcasts are still not received in end user mail box, then please help us with a case with all details shared into it.

broadcast, reporting, analytics, wrong recipient, test system, wrong e-mail, email , KBA , once recipient , one recipient , one email , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions