SAP Knowledge Base Article - Public

2585670 - Purchase Order has Status Sent Although an Output Error Occurred and it was not Sent to Supplier

Symptom

You are creating a Purchase Order and sending it to the Supplier. The status of the Purchase Order changes to Sent, however it is not sent because of an Output Error.

Environment

SAP Business ByDesign all versions.

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center.
  2. Select Purchase Orders view.
  3. Search for the relevant Purchase Order ID XYZ (XYZ represents the Purchase Order ID).
  4. Status of the Purchase Order is Sent.
  5. Click on Edit.
  6. Go to Output History tab.
  7. You can see that an Output Error occurred and the document was not sent to the Supplier.

Cause

This is expected system behaviour.

Resolution

In order to see the documents with an Output Error you can do the following:

  1. Go to Application and User Management.
  2. Input and Output Management / E-Mail and Fax Queues view.
  3. Show All Documents and open the Advanced Filter option.
  4. Choose the relevant dates and the Output Status Error.
  5. Click Go.

After executing this action, you can see all the documents with an Output Error within the selected date range.

Keywords

Purchase Order, Purchase Order Status, Sent, Output Error, SAP Business ByDesign, SRM , KBA , AP-POP-PO , Purchase Order , How To

Product

SAP Business ByDesign all versions