2586013 - Best practices to uninstall and install Dashboards

Best practices to uninstall and install Dashboard Designer 4.X

SAP BusinessObjects Dashboards 4.2

SAP BusinessObjects Dashboards 4.1

***WARNING***: The below resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk. Refer to KBA 1323322 for more information.

Below are the steps to do a clean uninstall of Dashboards.

1. First close all the open applications and then uninstall the Dashboards from the Control Panel > Programs > Uninstall a program.
2. Open the registry editor and first take the back up of Registry(File->Export)
• Inside registry go to below location:
• HKEY_LOCAL_MACHINE--->SOFTWARE----->Wow6432Node----->SAP BusinessObjects------->Suite XI4.0---->Xcelsius
• Delete this Xcelsius folder.
3. Restart the machine.
4. There might be some left over folders in the Program files (x86)
• Delete the Xcelsius 4.0 folder inside C:\Program Files (x86)\SAP BusinessObjects .
5. Turn off the antivirus.
6. In the run command go to msconfig then click tools and change the UAC settings to never notify.
7. Login to the machine using the administrator credentials and install the Dashboards.
8. If the Dashboards while opening gives script errors then rename the startPage to startPageOld in the location C:\Program Files (x86)\SAP BusinessObjects\Xcelsius 4.0\assets.
• This will block the SAP advertisements which pop up when Dashboards is opened and we will get Page not found error on the canvas and this can be ignored .

OBS:

If you encounter the error message below when uninstalling an older version of Dashboard and you have other client tools on a higher version, follow steps 2 to 4 to complete the uninstall:

"Microsoft Visual C++ Runtime Library
Assertion failed !
Program:...ssObjects\InstallData\setup.engine\SetupEngine.exe
File: d:\a42sr32\src\tp.boost\1.60.0\export\.../shared_ptr.hpp
Line 693
Expression: px != 0"

2576682 - How to uninstall BI Client Tool manually

install, Dashboards, best practices,Xcelsius,  Installing Dashboards, Options grayed out, Not able to launch Dashboards, Microsoft Visual C++ Runtime Library
Assertion failed ! , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Dashboards 4.2