Symptom
You are getting an Error while converting a Lead to an Opportunity: 'Distribution chain not valid: enter distribution channel'.
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
Prerequisite: You have created a Lead XYZ (XYZ stands for a Lead) that is qualified to be converted to an Opportunity.
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Go to the Sales work center.
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Go to the Leads view.
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Open the Lead XYZ.
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Click the button Actions and then click Convert to Opportunity.
Result: 'Distribution chain not valid: enter distribution channel'.
Cause
The Distribution Channel is not maintained in the Lead Header.
Resolution
Enter a Distribution Channel and the Lead XYZ can be converted to an Opportunity.
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Go to the Sales work center.
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Go to the Leads view.
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Open the Lead XYZ.
- Click Adapt and then Edit Master Layout.
- In the Lead Header, click Add Field.
- Find the field Distribution Channel and add it to the header.
- Fill in a Distribution Channel and Save.
Keywords
lead, opportunity, distribution channel , KBA , lead , opportunity , distribution channel , LOD-CRM-LM , Lead Management , How To