SAP Knowledge Base Article - Preview

2586220 - Masthead Portal Runtime Error due to Error while retrieving service:


  •  You are receiving a Portal Runtime Error in your Masthead after performing an Enterprise Portal upgrade like below:
  • This may happen using the AJAX Framework Page, or the Classic/Light Framework Page
  • Checking the developer/default trace files you observe JSP compilation errors similar to the below:

    com.sapportals.portal.prt.component.PortalComponentException: Error in service call of JSP Resource
    Application name :
    Component : pcd:portal_content/<customerDesktop>/frameworkPages/<customerFrameworkPage>/<customerMasthead>
    Component class :
    User : <user-id>
    Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Error while running compiled JSP
    at PRT_jsp_WEB_2d_INF_jsp_Masthead_1514320677308._doContent(
    Caused by: com.sapportals.portal.prt.service.ServiceException: Error while retrieving service:
    Caused by: Could not retrieve portal application



  • SAP NetWeaver Application Server for Java 7.3x and Higher Releases
  • Enterprise Portal


SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3


runtime, exception, missing, fatal, method, function, Masthead.class, Utils.class, NullPointerException,,,, Utils.isKMServiceEnabled, showTabsets, Utils.showTabsets, getTabsetsMinSize, compiler, mast, head, core, j2ee, ep, theme , KBA , EP-PIN-NAV , Navigation , EP-PIN-AI , Application Integration , EP-PIN-PRT , Portal Runtime , EP-PIN-TOL , Themes / Portal UI Theme Designer / Theme Editor , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.