2586440 - Outlook signature not being added to replies for Ticket

Outlook signature is not added to replies for Ticket, eventhough the Signature is maintained in Outlook.

C4C and Outlook

When C4C user click on "Reply" in a Ticket (Microsoft outlook enabled), the user’s default signature is not added.

If we pass the email body then outlook does not add the signature automatically.

This is a limitation from the outlook side and nothing can be done by C4C.

Insert->Signature option in the email window manaully in such scenarios

Reply on Ticket, Outlook Signature , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To