SAP Knowledge Base Article - Public

2586490 - Parallel Steps on Approval Process Don't Work


You want to configure parallel steps for an approval process but they do not work.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Click on the Approval Process view.
  3. Edit the Approval Process Description XYZ (XYZ represents the Description of the Approval Process).
  4. Try to configure both approvers in two steps 1.
  5. Save.


The system will send the approval notification for all the users mentioned in step 1 as usual, however, all the approvers will have to approve the document.


This is current behaviour of SAP Cloud for Customer.

You can find more details about the services offered by Cloud Service Center on . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Influence Site to submit an idea:


Approval Process ; Opportunity ; Parallel Steps ; Backup Approval , KBA , LOD-CRM-OPP , Opportunity Management , BC-BMT-BPM-LPE , Local Process Engine - ABAP , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions