Symptom
You want to configure parallel steps for an approval process but they do not work.
Environment
SAP Cloud for Customer
Reproducing the Issue
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Go to the Administrator work center.
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Click on the Approval Process view.
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Edit the Approval Process Description XYZ (XYZ represents the Description of the Approval Process).
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Try to configure both approvers in two steps 1.
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Save.
Cause
The system will send the approval notification for all the users mentioned in step 1 as usual, however, all the approvers will have to approve the document.
Resolution
This is current behaviour of SAP Cloud for Customer.
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Approval Process ; Opportunity ; Parallel Steps ; Backup Approval , KBA , LOD-CRM-OPP , Opportunity Management , BC-BMT-BPM-LPE , Local Process Engine - ABAP , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions