2586805 - Importing an Opportunity's Follow-Up Ticket does not update the Ticket's Preceding Items

Symptom

When Importing an Opportunity's Follow-Up Ticket using Data Workbench, the opportunity does not display in the Related Items section of the Ticket as a Preceding Item.

Environment

SAP Cloud for Customer

Product

SAP Hybris Cloud for Customer add-ins 1711

Keywords

preceding item, predecessor, follow-up ticket, opportunity , KBA , LOD-CRM-SRP , Service Request Processing , How To

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