SAP Knowledge Base Article - Public

2586848 - Talent Pool Information Missing from Successor Portlet

Symptom

Talent Pool Information Missing from Successor Portlet in Employee Profile V12

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Succession and Development

Reproducing the Issue

1.  Go to Employee File

Step 1.png

2. Select "Scorecard" as the Employee Record

Step 2.png

3. The Talent Pool information within the Successor Portlet is empty.

Step 3.png

Cause

  • The selected users "Job Code" has not been added to any Talent Pools in Families and Roles.
  • The Successor Portlet will display the name of the Talent Pools that the users Job Code has been added to along with the number of Successors for that Talent Pool.
  • Talent Pools that the user has been nominated for will not be displayed in the Successor Portlet, these will be displayed in the Nomination Portlet.

Resolution

1.  Search for "Families and Roles" in the Admin Centre Tool Search

Families and Roles.png

2. Select the desired "Family"

Select Family.png

3. Select the desired "Role"

Select Role.png

3. Select "Edit Properties"

Edit Properties.png

4. Select the "Talent Pool"

  a. Add the Job Code of the employee.

  b. Select Save & Close

Add Job Code.png

Keywords

 Successor Portlet, Talent Pool, Number of Successors, Families and Roles, Job Code, V12, Employee Profile V12 , KBA , LOD-SF-SCM-TP , Talent Pools , Problem

Product

SAP SuccessFactors Succession & Development all versions