Symptom
The HOUR(S) unit does not appear for CPEs in the item summary on the Users' view, as it shows for length and contact hours.
Environment
SuccessFactors Learning Management System (LMS)
Reproducing the Issue
- Go to the User's Learning Plan;
- Click on the name of an Item that have CPE Hours information in the record;
- There is no Unit being shown for CPEs in Item Summary.
Cause
This is the expected behavior.
Resolution
According to Product Management (in LRN-28873), the CPE credits is used differently by different customers and some may not always use it to mean hours, that is the reason the units is not shown.
The new design course home feature has a different representation, without the units being shown as in the current layout, with only the number.
See Also
Keywords
CPE hours, label, unit, credits, length, item summary , KBA , LOD-SF-LMS-ITE , Items , Problem