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SAP Knowledge Base Article - PublicSymptom
The Sales Order column in Tickets view shows the Sales Order Description and not the ID.
Environment
SAP Cloud for Customer
Reproducing the Issue
-
Go to the Service work center.
- Go to the Tickets view.
- The sales Order column does not display the Sales Order ID.
Cause
Currently the Sales Order in Tickets displays only the Sales Order Description. In case the Sales order do not have any Description information, the Sales Order column in Tickets view will be empty.
Resolution
This is the standard behavior of the system.
If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Sales Order, Ticket, ID, , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711
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