SAP Knowledge Base Article - Public

2587146 - Sales Order ID Not Available In Ticket View

Symptom

The Sales Order column in Tickets view shows the Sales Order Description and not the ID.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. The sales Order column does not display the Sales Order ID.

Cause

Currently the Sales Order in Tickets displays only the Sales Order Description. In case the Sales order do not have any Description information, the Sales Order column in Tickets view will be empty.

Resolution

This is the standard behavior of the system.

If this feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

Keywords

Sales Order, Ticket, ID, , KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer add-ins 1711