2587195 - Survey Set As Obsolete Does Not Change In Visit

When a Survey is Set to Obsolete the Visits Survey status does not change to Obsolete.

SAP Hybris Cloud for Customer.

1. Go to the Surveys work center.
2. Go to the Surveys view.
3. Open an Active Survey.
4. Click on Actions and Set to Obsolete.
5. The Visit with the Survey in use does not have the status changed to Obsolete.

When you set Surveys as Obsolete this restricts the use of it to any further scope, this means that the next Visits created will not have the Survey assigned.

The Visits Surveys status is not changed to Obsolete because the Survey is already in use in the Visit, this avoid to set Surveys to Obsolete and affect Visits Surveys that are using the Survey.

This is the expected system behavior.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer

[Enter your See Also here...]

Surveys, Visits, Status, Obsolete , KBA , LOD-LE-SUR-DEF , Survey definition = design time , LOD-CRM-ACT-VST , Visit Planning , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions