2587204 - Collecting logs for SAP Cloud for Customer Outlook Add-in or SAP Business ByDesign Outlook Add-in

The logs for SAP Business ByDesign Outlook Add-in or SAP Cloud for Customer Outlook Add-in are required to be collected.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Business ByDesign
• SAP Cloud for Customer
• Microsoft Outlook Add-in for SAP Business ByDesign
• Microsoft Outlook Add-in for SAP Cloud for Customer

To collect the logs from the Outlook Add-In, follow the steps below:

1. In the Microsoft Outlook client, navigate to the add-in.
2. Click the Help button and then Increase Log Level. The Increase Log Level functionality will enable the recording of logs by the add-in while the activity is perform.
   
   For SAP Business ByDesign
   
   
   For SAP Cloud for Customer
   
   
   
3. Perform the required activities to reproduce the issue.
4. Click the Help button and then Show Log File Directory. This will redirect to the folder path where the log files are stored.
   
   
   
   

5. The .log file can be found inside the folder path of the below image.

   
   
   
6. Repeat step 2 now to disable the Increase Log Level. It is important to disable the Increase Log Level function after the above steps to avoid impacts to the performance.

3452934 - How to Take HTTP logs in Outlook

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SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions