2587204 - Collecting logs for SAP Cloud for Customer Outlook Add-in or SAP Business ByDesign Outlook Add-in

You want to collect the logs for SAP Business ByDesign Outlook Add-in or SAP Cloud for Customer Outlook Add-in.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Business ByDesign
• SAP Cloud for Customer
• Microsoft Outlook Add-in for SAP Business ByDesign
• Microsoft Outlook Add-in for SAP Cloud for Customer

To collect the logs from your Outlook Add-In, please follow the steps below:

1. In your Microsoft Outlook client, navigate to the add-in.
2. Click the Help button and then Increase Log Level. The Increase Log Level functionality will enable the recording of logs by the add-in while you perform your activities.
   
   For SAP Business ByDesign
   
   
   For SAP Cloud for Customer
   
   
   
3. Perform the required activities to reproduce the issue.
4. Click the Help button and then Show Log File Directory. This should take you directly to the folder path where the log files are stored.
   
   
   
   
5. Inside the folder, you can find the .log file which will then contain all the logs of the activities performed.
   
   
   
   
6. Repeat step 2 now to disable the Increase Log Level. It is important to disable the Increase Log Level function after you use it to avoid impacts to the performance.

3452934 - How to Take HTTP logs in Outlook

Microsoft Outlook, Outlook add-in, logs, log, addin, Outlook addin, retrieve, integration, client-side   , KBA , byd outlook addin logs , SRD-CC-OIN-GW , Groupware , LOD-CRM-GW-OUT , Outlook , How To

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions