SAP Knowledge Base Article - Public

2587204 - Collecting SAP Business ByDesign Outlook Add-In Logs


You want to collect the SAP Business ByDesign Outlook Add-In logs.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP Business ByDesign
  • Microsoft Outlook Add-In for SAP Business ByDesign


To collect the logs from your SAP Business ByDesign Outlook Add-In follow the steps below:

  1. In your Microsoft Outlook client, navigate to the SAP Business ByDesign tab.
    1. Optional: if not already logged in, click Logon.


    2. Enter your logon data and click Log On.


  2. Click the Help button and then Increase Log Level. The Increase Log Level functionality will enable the recording of logs by the add-in while you perform your activities.


  3. Perform the required activities.
  4. Click the Help button and then Show Log File Directory. This should take you directly to the folder path where the log files are stored.


  5. Inside the folder, you can find the .log file which will then contain all the logs of the activities performed.


  6. Repeat step 2 now to disable the Increase Log Level. It is important to disable the Increase Log Level function after you use it to avoid impacts to the performance.


SAP Business ByDesign, Microsoft Outlook, Outlook add-in, logs, log, addin, Outlook addin, retrieve, integration, , KBA , byd outlook addin logs , SRD-CC-OIN-GW , Groupware , How To


SAP Business ByDesign all versions