SAP Knowledge Base Article - Public

2587580 - Text Field Clearing When OnChange Rule Raises a Message

Symptom

The text field clears after you click out of the field if you have an OnChange rule that raises a message applied to that field.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central - Payment Information

Reproducing the Issue

  1. Create an always true raise message business rule
  2. Apply the rule to a field of type text, Standard Input Field as configured in Manage Configuration UI
  3. Enter data in the text filed and notice when you click out of it that any data inputted is cleared

Cause

  • Raise mesage rule should not be applied to text field and should be applied to textarea field instead.
  • These are known as Standard Input Field (Single Line) for text field and Large Input Field (Multi-Line) for textarea in Manage Config UI

Resolution

  • Change the field type to textarea in Manage Configuration UI and the raise message rule will not clear the field.
  • See below screen shot of where to change the field type in Admin Centre> Manage Configuration UI

TextArea1.png

Keywords

Text Field Clears with Raise Message Rule Applied, Rule Clearing Field, , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions