Symptom
The text field clears after you click out of the field if you have an OnChange rule that raises a message applied to that field.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central - Payment Information
Reproducing the Issue
- Create an always true raise message business rule
- Apply the rule to a field of type text, Standard Input Field as configured in Manage Configuration UI
- Enter data in the text filed and notice when you click out of it that any data inputted is cleared
Cause
- Raise mesage rule should not be applied to text field and should be applied to textarea field instead.
- These are known as Standard Input Field (Single Line) for text field and Large Input Field (Multi-Line) for textarea in Manage Config UI
Resolution
-
Change the field type to textarea in Manage Configuration UI and the raise message rule will not clear the field.
- See below screen shot of where to change the field type in Admin Centre> Manage Configuration UI
Keywords
Text Field Clears with Raise Message Rule Applied, Rule Clearing Field, , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions