- The connection between SAP Analytics Cloud and SAP Marketing Cloud (a.k.a. Hybris Marketing Cloud, yMkt) cannot be established using the OAuth 2.0 SAML Bearer Assertion authentication method.
- "Failed to connect to system" error message appears when creating the connection in SAP Analytics Cloud.
- The following error statements are being generated in the Chrome Developer Tool logs:
- Internal Server Error, 500
- Error Code: 3100, Error Message: Cannot return OAuth 2.0 SAML Bearer Assertion because of com.sap.core.connectivity.apiext.impl.authentication.assertion.oauth.OAuthTokenGenerationException: Could not retrieve OAuth 2.0 access token for user <USERID_IN_IDP>, Public URL: https:\\/\\/<SAC_SYSTEM_URL>, Path: \\/s4hcremotes\\/<CONNECTION_NAME>\\/sap\\/bw\\/ina\\/GetServerInfo
- Cannot return OAuth 2.0 SAML Bearer Assertion because could not retrieve OAuth 2.0 access token.
- SAP Analytics Cloud
- SAP Marketing Cloud
Reproducing the Issue
- Follow the instructions to connect SAP Analytics Cloud to SAP Hybris Marketing system as per Integration with SAP Analytics Cloud (1SO)
- In SAP Analytics Cloud, add a new Live Data Connection > SAP S/4HANA > S/4HANA Cloud
- Fill in the necessary information for OAuth (Token Service User, Token Service Password and OAuth Scope).
- Click OK and the error message appears.
- The user with ID "<USERID_IN_IDP>" does not exist in the SAP Marketing Cloud (Hybris) system as a business user, therefore the connection cannot be set and no token is retreived.
- Secret or a password for technical user is not properly given during the setup.
#1: SSO and user names must match
- Make sure that you have set up SSO on SAP Analytics Cloud and maintained the ID of the business user: "<USERID_IN_IDP>" in the Custom SAML Mapping column under Security > Users.
- The ID above should be equal with the attribute, for which the name ID in the Identity Provider has been set up.
#2: Setup again from scratch per Integration with SAP Analytics Cloud (1SO)
- Remove previously created Communication Arrangement and Communication System, then start over by creating new Arrangement, new System and even a new Technical user for the connection.
- Pay attention to note down all the passwords and secrets during the setup.
#3: Unlock the technical user
- Ensure that the Token Service User is not locked.
It can be unlocked via the following steps:
- Browse to and log on to https://<mytenant>.s4hana.ondemand.com.
- Search in Apps for User.
- Click the Display Technical Users tile.
- Search for your Token Service User.
- Check the check box for the Token Service Technical User.
- Click "Unlock".
- SAML authentication in SAP Analytics Cloud
- 2411608 - SAP Analytics Cloud SAML authentication *** Master KBA ***
- 2559605 - Attributes are not visible when mapping SAML attributes after SSO configuration in SAP Analytics Cloud
- How to find User Assistance for SAP Analytics Cloud?
- Ask a question on the SAP Community!
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
- SAP Analytics Cloud > Learning > Guided Playlists
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