Symptom
- Are we able to change the Favicon displayed on SuccessFactors browser?
- What's the purpose of the Favicon option under the Theme Manager > Fine Tune > External User styles as it does not update the icon on the browser?
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Suite
Cause
Changing the Favicon of SuccessFactors is currently not achievable.
- SuccessFactors does not support customizing the Favicon.
- SuccessFactors only supports customizing the Favicon for external users of SuccessFactors Learning.
Resolution
- For normal SF users it will remain the default SF favicon (which as of 2H2025 release is the SAP Favicon).
- The Favicon will only appear for an external user if the Theme Manager > Fine Tune > External User styles is updated. To update the Favicon for external users:
- Login to instance.
- Go to Admin Center > Theme Manager.
- Select your preferred theme for external users.
- Under Fine Tune, go to External User Styles.
- Then select Favicon. Upload with an image of your preference. Otherwise, maintain the default SuccessFactors favicon.
To improve this behavior, we highly encourage you to submit an enhancement request instead by following KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products.
See Also
- Help Portal - External User Styles in Themes for SAP SuccessFactors Learning
- Help Portal - Editing Favicons
- Help Portal - Changes to Favicons and <TITLE> Names In HTML Page Header
Keywords
sf, success factors, fail, won't upload, favicon, change, blue heart, SAP favicon , KBA , LOD-SF-PLT-THM , Theme Manager Issues , LOD-SF-PLT , Platform Foundational Capabilities , How To
Product
SAP SuccessFactors HCM Suite all versions
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SAP Knowledge Base Article - Public