SAP Knowledge Base Article - Public

2587646 - Theme Manager - Favicon Not Saving


The Favicon is not showing after it has been uploaded in Theme Manager and the customer has logged in again.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Admin Center > Company Settings > Theme Manager

  1. Click into the Theme you wish to edit

  1. On the left hand side go down to External User Styles and from the drop down select Favicon > choose your file > Upload > Save

(.PNG 40x40pixels recommended)

  1. The Favicon updates initially but once the customer logs out and logs in again it isn't present.



  • The Favicon is only theme-able for external users.
  • The Successfactors suite does not support customising the Favicon for normal users.
  • The SuccessFactors suite only supports customising the Favicon for "external users" who are using the main SF suite pages.


  • The Favicon will only appear if the user is an external user.
  • For normal users it will remain the SF logo.


sf, success factors, fail, won't upload , KBA , LOD-SF-PLT-LHOM , Latest Home Page , LOD-SF-PLT , Platform Foundational Capabilities , How To


SAP SuccessFactors HXM Suite all versions