SAP Knowledge Base Article - Public

2587726 - Application error received when searching on Company Org Chart


Application error is shown when searching people on Company Org Chart.


SuccessFactors Platform / BizX

Reproducing the Issue

    1. Go to "Company Info" > "OrgChart";
    2. Try to use the "Search OrgChart" box;
    3. Try to use the people search box on Position Org Chart as well.



    Please contact your Implementation Partner or raise an case with SAP Cloud Product Support team under the component LOD-SF-PLT-ORG.

    SAP Cloud Support Engineers and Partners:

    Check if "Enable Solr People Search in global head (requires Action Search and Role-based Permission)" feature is turned on in provisioning, if it is by mistake, please turn it off.

    Otherwise, you would need to open a new request with Engineering team (PLT-64570) to validate if it is necessary to add the company to solr cluster correctly.


    fingerprint=c0af5f7b98cc143bf97ec5dea28abffc60af6478 , OrgChart error, Company Info error, Position OrgChart error, search people error, company org chart , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem


    SAP SuccessFactors HXM Core all versions