SAP Knowledge Base Article - Public

2587879 - Send and Open Next Form Button in Route Map Approval Process within Recruiting


  • "Send and open next form" button used during the approval process of the job requisition is not taking recruiting user to the next form which are in queue for approval once we click on "Send and open next form"  button .
  • Instead, its taking to the recruiting dashboard home page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Login to instance.
  2. Navigate to Recruiting> Pending Job requisition.
  3. Send the currently with requisition to next approver.
  4. If button "Send and Open next form" is enabled, it will appear on the next page.
  5. Click on this button.
  6. You will notice that user is redirected to Recruiting dashboard page.


  • The Send and Open next form button is not supported in SuccessFactors Recruiting.
  • It can be disabled from "Form Template Settings" in Admin Center:
  1. Go to Admin Center > Form Template Settings.
  2. Check the Disable and Open Next Form Button.

Send and open button.PNG


RCM, recruiting, Success Factors, SF, send and open next form , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions