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SAP Knowledge Base Article - PreviewSymptom
You notice that a Live Activity simulated call does not show the caller related tickets in RUI.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
CTI Adapter, Related Tickets, RUI, FIORI , KBA , LOD-CRM-LA , Live Activity , LOD-CRM-SRP , Service Request Processing , How To
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