While using the same Online Monitoring user, occasionally the recording for Outbound Campaign calls is not available if the call is not connected with the customer
- User has been confirmed to have the correct rights to listen to all recordings
- In the OLM the "listen" button is not available as seen in the below dummy example:
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, recording, missing, listen button, Online Monitoring, No recording , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.