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SAP Knowledge Base Article - PreviewSymptom
-
While using the same Online Monitoring user, occasionally the recording for Outbound Campaign calls is not available if the call is not connected with the customer
- User has been confirmed to have the correct rights to listen to all recordings
- In the OLM the "listen" button is not available as seen in the below dummy example:
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, recording, missing, listen button, Online Monitoring, No recording , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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