2587959 - Learning connector job stuck in "INIT - Started"

The connector job is stuck in the "INIT - Started" status and an error seen in the connector logs for a particular user: "com.sap.db.jdbc.exceptions.SQLTransactionRollbackExceptionSapDB: [131]: transaction rolled back by lock wait timeout: TrexUpdate failed on table 'YOUR_LEARNING_SCHEMA:PA_STUDENT' with error: transaction rolled back by lock wait timeout: Lock-wait time out exceeded".

SAP SuccessFactors Learning

1. Run the connector >
2. Its "Status" is stuck in "INIT - Started" for hours, noting the above "Symptom" error in the logs.

Jobs or individual user transactions are stuck in connector node due to database issue.

Open a case with SAP Support, sharing details of the environment (ex.: BizX Company ID, and support access.), impacted connector, connector runtime, and affected user records to have it reviewed.

KBA 2088892 - How to Grant Support Access to SAP SuccessFactors Support Staff

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