Symptom
- Two items are assigned separately during the same day but notifications were received on different days
Environment
Successfactors Learning Management System
Cause
This is because of the timing of the assignments vs the run of Learning Plan Notification APM.
Example:
- Item A was assigned on 01/01/2018 02:09:00.
- Item B was assigned on 01/01/2018 02:29:00.
- Learning Plan Notification APM is scheduled to run daily every 02:15:00 AM.
- Therefore, notification for Item A assignment will be sent on 01/01/2018 @ around 02:15:00 AM because it was assigned before the APM ran on 01/01/2018.
- The notification for Item B assignment, on the other hand, will be sent on on the next run of APM which is 01/02/2018 @ around 02:15:00 AM.
See Also
2184826 - Learning: Learning Plan Notifications not triggered to users
2074096 - LMS: How to disable Learning Plan email notification for user
Keywords
notification, APM, assignment, Learning Plan Notification, learning plan, learning, LMS, trigger, email, item, assign, mail , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning 1711