2588207 - To Do Cards not Visible or For You Today section not Showing for Some Users

• For some users, the ‘To Do’ card is not visible.
• Users are not able to see the For You Today tasks on the homepage. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite

1. Login to SuccessFactors.
2. Homepage and see that the "For You Today" section is missing for some users or there are no tasks listed at all. 
3. Check the To Do Panel and there are listed tasks. 

This is an expected behavior, users will only see the ToDo card if there is something pending or an active tasks on the user side.

• If you have an active to-do tasks (near the due date or n days after the due date has passed) and it's not showing up on the For You Today section, please check whether the To Do Task you are assigned to is visible on the home page. You can use the following guides to check: 
  • 2979675 - The Latest Home Page To-Do's for Web and Mobile - SAP for Me - lists all the tasks available on the homepage
  • Where To-Do Tasks Appear | SAP Help Portal - lists all the tasks; check the Home Page (Web) section if set to "YES"

NOTE: You should be able to verify if they have some pending tasks by visiting the ToDo Nudge icon on the header of the page.

To‑Do Panel Hidden When Latest Shell Bar Experience Is Enabled

If the latest experience for the SAP shell bar is enabled, the To‑Do panel/icon will not appear in the header as documented in Changes Included in the SAP User Experience Updates | SAP Help Portal

This is because the To‑Do panel is being deprecated as it no longer aligns with SAP’s latest user experience standards.

See Deprecation of To-Do Panel | SAP Help Portal for more details on the deprecation. 

How to Check Whether the Latest Shell Bar Experience Is Enabled

1. Go to Company System and Logo Settings.
2. Search for Enable the latest SAP shell bar. 
   • If this is checked, the To-Do Panel will NOT be displayed on the header / shell bar. 
   • If this is unchecked, the To-Do Panel will be displayed. 

• SAP Help Portal - Deprecation of To-Do Panel
• SAP Help Portal - Changes Included in the SAP User Experience Updates

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