SAP Knowledge Base Article - Public

2588279 - Link to Show me Video is not working anymore - 'HTTP Status 401 – Auth token is invalid'


The link to one of our 'show me' videos which was shared with our employees via mail was accessible for a day. However, upon trying to access the link the next day, it is giving an error: "HTTP Status 401 – Auth token is invalid".


Successfactors Bizx Platform

Reproducing the Issue

  • Record a Show Me video, copy the URL and share it via e-mail with your colleagues.
  • They would be able to open it and play the video outside of SF. 
  • However, the next day the video doesn't work anymore and gives an error: "HTTP Status 401 – Auth token is invalid".


The link to show me videos is signed with security token which has a TTL (time to live or lifetime) of about 8 hours only.


  • This behavior is by design and the link to the video is signed with security token which has a lifetime of about 8 hours only.
  • This is because if the link would never expire, the video which might contain sensitive information may potentially be leaked to outside of the customer's company after which we will be able to block access to the recorded video only by permanently deleting the asset completely.

See Also

  • KBA 2088578 - Show Me feature
  • KBA 2112259 - Show Me Video Creator - BizX Plataform
  • KBA 2237711 - Enable 'Show Me' Video on Home Page
  • KBA 2116680 - Why can't I find the Show Me Video player?


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