SAP Knowledge Base Article - Public

2588440 - Purchase Order Delivery Address Different From Business Residence Address

Symptom

System defaults incorrect delivery/ship-to address in the purchase order document different from business residence address which is maintained in organizational management work center

 or

It was updated the Company Address via Org Structure in Organisational Management work center, however, the old Delivery Address continues to appear when creating a new Purchase Order.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center.
  2. Go to Purchase Orders view.
  3. Search for ABC (ABC is the Order's ID). 
  4. Click in Edit button. 
  5. Navigate to Items tab and Delivery subtab. 

The correct Ship-To/Delivery address is defaulted in the Purchase Order. 

or

  1. Go to Purchase Requests and Orders work center.
  2. Go to Common Tasks and select 'New Purchase Order'.
  3. Navigate to Items tab. 
  4. Maintain the Company ID in "Ship-to Location". 
  5. Navigate to Delivery subtab. 

Notice that the Bill-to Address is the old Delivery Address (it has not been updated).

Cause

Ship-To/Delivery address will be defaulted based on the Associated Site address which is available under Definitions tab of Org Unit. The user has to change the Site Address to see the correct Ship-To address in the Purchase Order document

Resolution

Please follow the below steps to maintain the correct Ship-To address:

  1. Go to Organizational Management work center. 
  2. Go to the Common Tasksa and select "Edit Org Structures". 
  3. Locate the relevant Org Unit.
  4. Navigate to Definitions tab
  5. Under Business Residence section, select the link in the Associated Site. 
  6. Select Edit and update it to the correct Ship-To / Delivery address. 
  7. Click in Save and Close button. 

See Also

Keywords

Delivery Address, Purchase Order, Ship-To, Incorrect address, Wrong address , KBA , ship-to address in the purchase order , incorrect delivery/ship-to address , AP-POP-PO , Purchase Order , How To

Product

SAP Business ByDesign all versions