SAP Knowledge Base Article - Public

2588617 - External Catalog Is Not Accessible and System displays an Error

Symptom

The error "HTTP Status 400 - Punch-out setup request could not be parsed to cXML" is displayed when you to try to access the external catalog XYZ (XYZ refers to catalog name).

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Home work center.
  2. Select Self-Services view.
  3. Select Go Shopping option.
  4. Select the catalog XYZ.

Cause

If the catalog is an external catalog, you will encounter the issue when the Catalog Parameters are not maintained correctly in the Business Configuration.

Resolution

Kindly maintain the correct catalog parameters provided by your catalog supplier. Both the Parameter Names and Parameter Values are provided by your catalog provider. You need to maintain the exact details as received from the catalog provider.

To maintain those details, kindly follow the below steps:

  1. Go to Business Configuration work center.
  2. Select Overview view.
  3. Search for External Catalogs activity.
  4. Select the relevant catalog.
  5. Maintain the correct Parameter Names and Parameter values.

Note: Catalog will not be accessible even if there are extra spaces.

Keywords

External catalog error; HTTP 400 error; Unable to open external catalog; Catalog in shopping cart; , KBA , external catalog , http 400 error , unable to open external catalog , amazon catalog , AP-CCM , Catalog Content Management , Problem

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign feature pack 4.0