Symptom
When the Learning user is adding a training request, there is no option to enter the costs. The "Costs" option is not available.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
In the Learning user side, click:
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Training Planner in the "Links" tile > My Requests > Add Course > Find From Library > Search and select the desired course > Add Course.
Cause
There are no "Cost Names" related to the user.
Resolution
In the Learning admin side, click:
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References > Finance > Cost Names >
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Either add a new cost name, applying it to the "User" category, or edit an existing cost name and also apply it to the "User" category and apply the changes.
See Also
Keywords
costs, training, planner, unavailable, commerce, cost, name, finance, user, request , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-USR , User Entity , Problem
Product
SAP SuccessFactors Learning all versions