SAP Knowledge Base Article - Public

2588956 - Location field missing from the Online offer


 The location field is not showing any value in the header section in an Online Offer.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


 SAP SuccessFactors Recruiting Management

Reproducing the Issue

Login to the external career site with a candidate who has a pending Online Offer. Go to the "My Offers" tab, the location field in the header section is blank.



The location field in the requisition xml template is not a standard field.


The location, department and division fields appear in many places in the user interface including online offer letters. If they are not configured correctly they will appear as blank to the user.

  1. Go to the requisition XML and find the definition for the location field.
  2. Make sure that the location field is a standard field and is type derived or enum.

Only the location field of type enum or derived will appear in the My Offers tab. Unfortunately the location object field is not supported in Online Offers so it will not appear in the My Offers tab.


Location, Online Offer , KBA , csg_q , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem


SAP SuccessFactors Recruiting all versions