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SAP Knowledge Base Article - PreviewSymptom
- When checking recordings for Outbound Campaign calls in Online Monitoring, you may find that there is button "listen" for some call.
- After clicking on "listen", there is no audio in the recording.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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