2589236 - Content launch error: iContent Configuration Exception - Source Module : LAUNCH_PROXY

• Users are launching courses in LMS and the following error message is thrown:

iContent Configuration Exception - Source Module : LAUNCH_PROXY 
com.plateau.icontent.entitlement.launchproxy.EntitlementConfigurationException: No account key information was found - please update account configuration... 
at com.plateau.icontent.entitlement.launchproxy.helper.IContentLaunchProxyAccountConfig.getAccountPrivateKey(IContentLaunchProxyAccountConfig.java:210) 
at com.plateau.icontent.entitlement.launchproxy.servlet.helper.LaunchRequestProcessor.processRequest(LaunchRequestProcessor.java:166) 
at com.plateau.icontent.entitlement.launchproxy.struts.LaunchRequestAction.run(LaunchRequestAction.java:91) 
at com.plateausystems.elms.client.struts.StatefulBaseActionDelegate.invoke(StatefulBaseActionDelegate.java:520) 

SAP SuccessFactors Learning Management System (LMS)

There are inconsistencies in the backend configuration.

The fix requires internal Operational teams to analyze and fix the error. Please raise an case with the LMS Support team.

icontent error lms learning content launch_proxy fail failure exception update account configuration success factors , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-PCM , iContent , Problem