SAP Knowledge Base Article - Public

2589457 - "Folder XXXXX should exists relative to the logged in user home directory..." error - SuccessFactors Integration Center

Symptom

An Integration Center (IC) job is throwing the error below:

"Folder XXXXXX should exists relative to the logged in user home directory and user should have write access to the folder. Failed due to Cannot store file:XXXXXX\XXXXXX"

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access Integration Center;
  2. Run the Integration manually or let it run on its scheduled time;
  3. At Review and Run tab, click on the Last Run Time field link to open the Execution Manager;
  4. Observe the error;

Cause

This error message can happens due to several reasons:

  • Cause 1: The folder name informed (under Destination Settings tab > File Folder field) does not match the folder name maintained on the SFTP Server;
  • Cause 2: The user informed (under Destination Settings tab > SFTP User Name field) doesn't have write permission in the SFTP folder you informed;
  • Cause 3: Your integration is exporting attachments but it's not properly set;

Resolution

To resolve Cause 1:

Align the SFTP and IC integration folders names.

To resolve Cause 2:

At SFTP Server, you need to grant the write permission on the folder to the user informed.

To resolve Cause 3:

Refer to the KBA 3246373 resolutions.



Note: Please make sure to reset the Integration Schedule on the Scheduling Page as for scheduled runs these changes will not take place otherwise.

See Also

3302786 - EmpWorkPermit attachments returning null values - Odata API or Integration Center

KBA 3246373 - Outbound Integration with Attachment as the Format Type is not returning data - Integration Center

Keywords

SF, Success Factors, RCM, Integration Center, Folder Name, Folder should exist, Cannot store file , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , Problem

Product

SAP SuccessFactors Recruiting all versions