SAP Knowledge Base Article - Public

2589457 - "Folder XXXXX should exists relative to the logged in user home directory..." error - SuccessFactors Integration Center


An Integration Center (IC) job is throwing the error below:

"Folder XXXXXX should exists relative to the logged in user home directory and user should have write access to the folder. Failed due to Cannot store file:XXXXXX\XXXXXX"

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SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Access Integration Center;
  2. Run the Integration manually or let it run on its scheduled time;
  3. At Review and Run tab, click on the Last Run Time field link to open the Execution Manager;
  4. Observe the error;


This error message can happens due to several reasons:

  • Cause 1: The folder name informed (under Destination Settings tab > File Folder field) does not match the folder name maintained on the SFTP Server;
  • Cause 2: The user informed (under Destination Settings tab > SFTP User Name field) doesn't have write permission in the SFTP folder you informed;
  • Cause 3: Your integration is exporting attachments but it's not properly set;


To resolve Cause 1:

Align the SFTP and IC integration folders names.

To resolve Cause 2:

At SFTP Server, you need to grant the write permission on the folder to the user informed.

To resolve Cause 3:

Refer to the KBA 3246373 resolutions.

Note: Please make sure to reset the Integration Schedule on the Scheduling Page as for scheduled runs these changes will not take place otherwise.

See Also

3302786 - EmpWorkPermit attachments returning null values - Odata API or Integration Center

KBA 3246373 - Outbound Integration with Attachment as the Format Type is not returning data - Integration Center


SF, Success Factors, RCM, Integration Center, Folder Name, Folder should exist, Cannot store file , KBA , LOD-SF-INT-INC , Integration Center , LOD-SF-INT , Integrations , Problem


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